① If the delivery time exceeds twice the agreed time, a full refund will be given, and the product will be sent to the customer for free.
( Delivery time (including production and transportation )
The slowest transportation time for TPE products shipped from China is 45 days, and the compensation time is 90 days. The slowest transportation time for silicone products is 55 days, and the compensation time is 110 days.
The fastest transportation time for TPE products shipped from China is 20 days, and the compensation time is 40 days. The fastest transportation time for silicone products is 30 days, and the compensation time is 60 days.
※ The following special circumstances do not follow the above time limits
- If the product is a special function, such as electric buttocks, oral sex, hair transplant, etc., or there are special requirements for the doll’s functions that lead to a longer production time, the delivery time needs to be agreed separately. If some functions require additional payment or confirmation from the customer before production, the compensation time will be calculated from the completion of the confirmation.
- If it is shipped from China, but due to special holidays or factory scheduling, the production time is significantly extended.
- If it is shipped from China, but it is a special brand, such as Happy Doll, Elsa Babe, etc., the production time is extremely long.
- The maximum delivery time for the US warehouse is 10 days, and the compensation time is 20 days. The maximum delivery time for European and Canadian warehouses is 15 days, and the compensation time is 30 days.
- If the overseas warehouse is out of stock, we will contact the customer promptly within 2 days after the order is placed, and the compensation time will be calculated from the final confirmation time of the order.
② If the customer cannot receive the product due to non-responsibility issues such as customs clearance, lost items during express delivery, etc., the customer can choose a full refund or a free second product.
③ Wrong product delivery: After receiving the wrong product, please contact us by taking photos or videos within 24 hours after signing, and mail the product to our designated location. We will compensate for the postage and resend the correct product. We will agree on a compensation time with you. If it exceeds this time, the payment for this product will be refunded to you.
④ Damage to goods during transportation: We will check the product before shipment and keep the confirmation photo before shipment, but if the product is obviously dirty or damaged when the customer receives it, the compensation will be based on the degree of damage. You need to contact us by taking photos or videos within 24 hours after signing, and the compensation range is $10-100, excluding major damages. If there is major damage, such as serious skin damage, limb or other body parts fracture, etc., we will provide a full refund or resend the product based on the severity.
⑤ If the recipient fails to clear customs or pick up the product after multiple contacts and notifications, resulting in the product being returned or lost, we will not be responsible for any liability.
⑥ If the address or contact information provided by the customer is incorrect, and after multiple attempts to contact and notify the customer, the customer still does not respond, resulting in an extended delivery time, lost items, or delivery failure, we will not be responsible for any liability.
2. Product Quality and Defects
① Within one month after the goods are delivered, if there is massive damage to the product that is not caused by human factors, such as the fracture of the main bones (trunk, thighs, etc.) or extensive cracking of the skin due to material or quality problems, compensation will be given at half or full price depending on the severity of the damage. Certain special functions (such as heating, electrically powered buttocks, electrically powered fellatio, suction, etc.) are not covered.
② If customers discover minor damages during the unpacking process after delivery, such as broken eyebrows or nails (excluding detached nails or eyelashes), smeared makeup, minor skin cracks, or protruding fingers, compensation will range from $10 to $100. In case of significant damage, full compensation or replacement will be provided. In case of mismatched or missing options or functions, compensation will be made at twice the amount of the mismatched or missing option, with a minimum payout of $10. Unpacking must be done within 7 days of delivery and photographic or video evidence must be provided.