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FREQUENTLY ASKED QUESTIONS

We have collected popular questions and answered them. You can click related modules to find the answers to the questions.

A Global Presence – Warehouses Around the World!

You can order now and get a best-selling doll by next week!

Zlovedoll has warehouses in the United States, European Union, Australia, and Canada. For all orders placed within these countries, expected time of delivery is between 3-7 days.

Our Size Keeps Costs Down, Saving You Money!

Zlovedoll is a massive seller within the sex doll space. With such large sale volumes, Zlovedoll is able to stock up inventory by the thousands, enabling them to enjoy discounted bulk rates that other dealers simply don’t have access to. In addition to this, Zlovedol purchases other merchant’s overstocked products at fire sale rates and sells them to customers at heavily discounted prices.

Money Saving Moves!

Another important factor allowing Zlovedoll to keep costs down and offer unbeatable pricing is its use of sea freight shipping, opposed to more costly air freight shipping.
Pre-planning, overseas warehousing, and sea freight shipping combine together to greatly reduce costs. (The current cost of international air freight is $11/kg. For a 50kg doll with boxes, air freight cost is estimated at $550. Zlovedoll is the industry’s leader in utilizing the fastest and lowest priced shipping channels available).

1.In-stock Sex Dolls are Cheaper

Zlovedoll ships the most popular sex dolls in bulk (1500-2000 pieces or more!) to US, European Union, Australia, and Canada. warehouses. Such large shipments result in extremely low shipping costs per product. If a single sex doll was shipped individually from China to the US, European Union, Australia, and Canada., it would cost a lot more regardless of being shipped by air or sea!

2. Massively Reduced Delivery Times

Zlovedoll’s in-stock dolls are shipped directly from United States, European Union, Australia, and Canada warehouses.

How do this reduce delivery times? Well, firstly, as in-stock dolls are pre-planned, the manufacturing time needed to produce them has been effectively omitted (Normally, sex dolls are produced only after an order is placed. Usual production times estimate between 3-7 days).

Secondly, the time needed to ship across your order from China to the US, European Union, Australia, and Canada. has been saved (Normally, dolls that are shipped from China to the US, European Union, Australia, and Canada. can take between 3-20 days).

Zlovedoll has warehouses in the United States, European Union, Australia, and Canada. Only stated countries can receive in-stock sex dolls.

When you purchase a doll in stock, you will usually receive the doll within 3-7 days if your shipping address is in the United States, European Union, Australia, or Canada.

Firstly, as in-stock dolls are pre-planned, the manufacturing time needed to produce them has been effectively omitted (Normally, sex dolls are produced only after an order is placed. Usual production times estimate between 3-7 days).

Secondly, the time needed to ship across your order from China to the United States, European Union, Australia, and Canada. has been saved (Normally, dolls that are shipped from China to the United States, European Union, Australia, or Canada can take between 3-20 days).

Zlovedoll ships the most popular sex dolls in bulk (1500-2000 pieces or more!) to the United States, European Union, Australia, and Canada. warehouses. Such large shipments result in extremely low shipping costs per product. If a single sex doll was shipped individually from China to the United States, European Union, Australia, and Canada, it would cost a lot more regardless of being shipped by air or sea!

In-stock sex dolls are comprised of best-selling sex dolls produced by different manufacturers. Although Zlovedoll only partners with the best manufactures, quality may slightly different depending on the manufacturer. Generally speaking, issues with quality have not been a problem, however, if you have any doubts or questions kindly contact customer service.

Unfortunately, a disadvantage of in-stock sex dolls is that they cannot be customized. Product customization needs to be determined before production begins. In-stock dolls are best-selling dolls that are pre-planned, pre-produced, and shipped to warehouses across the World prior being purchased.

SERVICE

Zlovedoll has professionally trained pre-sales service personnel dedicated in promptly and accurately answering any of the questions you may have. You can reach out to them by email, telephone, or online chat. (Working Hours: (NY) Sun-Thur 20:00—06:00)

Zlovedoll’s service team can also provide detailed information on your orders status, factory pictures, etc. They are also at your service for all customization questions.

① If you would like to see factory pictures of your sex doll before shipping, please add a note when placing your order and we will send you factory pictures before your sex doll is shipped.

② After your shipment has shipped, you will receive an email with a tracking number. You can check the logistics information through this link, or you can consult our online customer service to know the latest status of the goods.

③ After you receive your order, if any damage occurs during shipping, you can contact us at any time and we will help you solve the problem.

* We have corresponding compensation standards for after-sales situations such as damage to goods, loss of goods, long delivery times, etc., allowing you to shop worry-free. To view detailed compensation standards, click here.

PAYMENT

It’s very easy to pay on Zlovedoll. Click here to view payment steps.

Zlovedoll accepts Visa, Mastercard, AE, UnionPay, and Discovery Cards.

Zlovedoll’s website uses SSL encryption to ensure that all information remains private and confidential. Please be assured that your payment is always safe.

1. Poor network signal

If the network is not good and the data cannot be connected normally, the payment will fail. You can change the network or restart the browser, and then try to pay again.

2. Unsupported browser

Some browsers cannot complete the payment normally. It is recommended that you use Google Chrome to make the payment. After performing the above two operations, if your payment still fails, please check the next reason.

3. Credit Card Reason

  • Expired credit cards will cause payment failure, please make sure your credit card is valid.
  • Your credit card does not have permission to conduct online, cross-border or overseas transactions, you can call the bank to check the restrictions on your credit card account.
  • Your billing address is different from the information on file with your credit card, which may cause your payment to fail. Please make sure that your billing address and the information on file with your credit card are exactly the same. You can also contact your bank for more help.
  • Due to the unusual nature of the transaction and its amount, some banks or credit/debit card issuers may reject the payment. They may identify it as a high-priced deal and, therefore, a fraudulent transaction. Please call your bank and let them know that you have authorized this transaction. Once they have your confirmation, you should be able to place your order successfully and immediately.
shipping

Yes! For the EU and other countries which have warehouses, all in-stock doll purchases are free of shipping costs and tax. Specifically, these countries include the U.S., European Union, Australia, and Canada countries. Customers ordering from elsewhere will have their orders sent directly from China, by default.

The Logistics companies we partner with include FedEx, DHL, and UPS.

Our sex dolls are produced in Shenzhen, Guangdong, China. Shipping primarily from China and the USA, depending on the final destination.

Sex dolls cannot be shipped to prohibited countries/areas. Countries /areas that ban sex dolls include India, Turkey, South Korea, Africa, and Middle Eastern countries, etc.

You can click here to view the full list of shippable locations. Caution! Be on the lookout for sites which claim they can ship to prohibited areas. Usually, they are scam sites.

We can ship to 7 Southeast Asian countries: Thailand, Cambodia, Vietnam, Myanmar, Singapore, Malaysia, Indonesia.

Thailand, Cambodia, Vietnam, Myanmar, Singapore, and Malaysia can only choose double-clearance air freight.

Indonesia can only choose double-clearance tax package sea transport.

The specific delivery time is determined by the recipient’s address, usually 30-35 days. Please note that there will be unforeseen delays due to Covid-19 or force majeure.

The following countries will have longer delivery times due to distance, ship schedules and other issues.

Canada, Australia, UK: 40-55 days.
New Zealand: 60-75 days

EXPEDITED DELIVERY options are available for quicker delivery.

Expedited delivery ships your order via air (not by sea). Estimated time of delivery is between 5-7 days.

No shipping charges, we offer free shipping worldwide.

( But if the doll you ordered is more than 168cm tall or the package weight is more than 60kg, the doll is an oversized or overweight item, and an additional fee will be charged ($100-$150). Please understand that the cost will be borne by the customer.)

Due to the impact of Covid-19, Zlovedoll currently only provides tax-included services to users in the United States, and users in other regions are responsible for their own tariffs.

Yes, we use secure and well packaged shipping cartons without any marks and logos for delivery. You are the only one aware of the delivery!

Due to the delay in the courier company’s system, the logistics information will generally be updated within 48 hours after delivery. After receiving the tracking number, please wait patiently, and check the logistics information after 48 hours.

If you still cannot find the logistics information within 72 hours, please contact the online customer service or send an email to [email protected], we will contact the express company to solve the problem. (Working Hours: (NY) Fri-Tue 17:00—24:00)

(Please note: Regular Shipping will be carried by ship or rail, and logistics information cannot be inquired during transportation. Only when the goods arrive in your country and UPS or FedEx receives your goods, can you check the logistics information with the tracking number. )

RETURN

Each doll is thoroughly inspected before shipping. If you find any problems when the sex doll arrives, please contact [email protected] within 24 hours after signing for it with relevant pictures and videos, we will help you to solve the problem.

We have corresponding compensation standards for after-sales situations such as damage to goods, loss of goods, long delivery times, etc., allowing you to shop worry-free. To view detailed compensation standards, click here.

order

Don’t worry, the purchase details will not be shown on your bill or bank account.

Sometimes the confirmation email is mistaken for spam. If you haven’t received our email for a long time, please check your junk mailbox.

If you have checked the spam mailbox and there is still no confirmation letter, don’t worry, please send an email to [email protected], we will help you solve the problem as soon as possible.

Yes, once your doll is ready for shipment, the tracking number will be emailed to you.

If you would like to change your sex doll options, please contact our Live Chat or email us and tell us which options you would like to change. (Working Hours: (NY) Fri-Tue 17:00—24:00)

The option can be changed if the sex doll has not been produced. If the sex doll has already started production, the option cannot be changed.

You can customize the hairstyle, eye color, finger and toe color, areola color, vagina color, etc. of the sex doll for free in the options on the right when you buy the sex doll.

If you want to customize a sex doll exactly according to your own ideas, please check our custom sex doll page. We provide advanced customization services to help you realize your dreams.

A full refund will be issued for cancellations made within 2 hours after order, excluding credit card processing fees. An 80% refund will be issued for cancellations made within 6 hours after order, excluding credit card processing fees. An 60% refund will be issued for cancellations made within 6~24 hours after order, excluding credit card processing fees. Orders older than 24 hours are non-refundable.

( * Please note that refunds typically take 3-10 business days to be returned to your account. The exact time of arrival depends on your bank. )

Please contact customer service to explain the situation, and the customer will help you cancel the order.

In Zlovedoll, you will receive all purchased sex doll, artificial wigs, underwear, heating rods, blankets, gloves, vaginal douche, combs. (Please note that different brands of sex dolls may have slight differences in gifts, please refer to the gifts you actually receive.)

You can also choose more accessories for sex dolls in the sex doll shop.

Other Questions

Yes, the head and body of your sex doll can be easily detached and reattached.

Also, the eyes, wig, and vagina can also be swapped out and replaced. Removable vaginas can be purchased separately.

Assembly is simply! Align the screw with the hole in the head then screw in accordingly. Now, align the head with the holes on the body and screw on until stable.

Yes, you can separately purchase different eyes with different colors. To learn more on how to replace your eyes, please refer to the picture below.

Fixed vaginas are built into the doll and look more life-like, similar to that of a real woman. Once fixed, they are not removable.

The inserted vagina is tube-shaped and can be inserted into or removed from a doll of similar skin color.

Regarding between the choice of the two, if you place more importance on life-like features the fixed vagina option is for you. If, however, you place more importance on convenience the inserted vagina would be your preferred choice as it is removable and easier to clean after use. Most of our customers choose the fixed vagina.

SEX DOLL KNOWLEGDE

Our sex dolls are all made of medical-grade TPE and silicone. Their skeleton is made of ergonomic alloy, and their makeup is hand or machine painted. Zlovedolll cooperates with the most famous manufacturers in the industry, and we have rigorous quality control on every step of doll production with the attitude of being responsible for you and your doll, always putting quality first. Our products are free of odor, or deformation, so you can just purchase them without worry.

The sex doll has a built-in metal skeleton that can make all the actions that a real human can do. And the new EVO skeleton can also simulate human shrugs, making sex dolls more realistic and bringing you a better experience.

For a more specific scope of activities, please refer to the figure below.

Pictures on the Zlovedoll website are portrait pictures of the doll, and due to factors such as lighting and post-processing, there might be slight differences between the doll you receive and the picture.

If you’d like to see doll factory photos, check out our “SEX DOLL FACTORY PHOTOS” page.

Yes, the raw materials we use are medical-grade TPE and silicone; no use of secondhand TPE. All products are subject to rigorous safety tests before shipment, so you can just rest assured when enjoy your doll.

The normal lifespan of a sex doll is 2 to 10 years, depending on how often you use it and whether it is properly maintained and stored. To learn more about use, proper maintenance and storage, click here.

Please use a water-based lubricant that is safe for you and your sex doll’s skin. Avoid oil-based, petroleum-based and silicone-based lubricants that can damage the skin.

TPE sex dolls and silicone sex dolls have their own characteristics. Make an informed decision,  click here to learn more.

You can use all four body parts! The mouth, anus, vagina, chest.

First, prepare the following items:

  • Non-alcoholic wet wipes
  • Mild liquid soap or antibacterial soap
  • Vaginal irrigator (Provided)
  • Hair dryer
  • Water
  • Soft cloth
  • Soft towel

PROCEDURE

1. First, remove excess lubricant or body fluids with a non-alcoholic wet tissue.
2. Then rinse the vagina with the vaginal irrigator. After rinsing, make sure to wipe off any moisture with a soft cloth.
3. Remove the wig of the doll. The wig needs to be cleaned separately.
4. Mix liquid soap/soap with warm water at a ratio of 1:5. Take a cloth, soak it within the warm soapy water and wipe the body clean.
5. After initial wipe down, rinse the body again with just warm water. Make sure to have ready a dry cloth to wipe the joints around then neck area completely dry.
6. Follow by drying the rest of the body with a soft towel.
7. To further dry, use a hair dryer to blow the body with a cool wind.

It is recommended that you clean the vagina after each use. The sex doll must be cleaned once every 2-3 weeks. For more detailed of cleaning, please click here to view.

(1)Firstly, avoid using your doll in places with high humidity or direct sunlight.

(2)For storage, it is recommended to wrap your love doll with a white blanket, soft white bedcover, or simply use its shipping carton which is designed as a storage blanket alternative. Once wrapped, store in its original posture, like how it arrived from the factory. Please note, if you store the joints of the doll in a curved position for a long period of time skin wrinkles may develop.

If you have other questions, you can contact us through the contact form below, and we will help you solve the problem.

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