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FREQUENTLY ASKED QUESTIONS

We have collected popular questions and answered them. You can click related modules to find the answers to the questions.

A Global Presence – Warehouses Around the World!

You can order now and get a best-selling doll by next week!

Zlovedoll has warehouses in the U.S., Germany, Spain, Japan, Australia, and the U.K. For all orders placed within these countries, and the EU, expected time of delivery is between 3-7 days.

Our Size Keeps Costs Down, Saving You Money!

Zlovedoll is a massive seller within the sex doll space. With such large sale volumes, Zlovedoll is able to stock up inventory by the thousands, enabling them to enjoy discounted bulk rates that other dealers simply don’t have access to. In addition to this, Zlovedol purchases other merchant’s overstocked products at fire sale rates and sells them to customers at heavily discounted prices.

Money Saving Moves!

Another important factor allowing Zlovedoll to keep costs down and offer unbeatable pricing is its use of sea freight shipping, opposed to more costly air freight shipping.
Pre-planning, overseas warehousing, and sea freight shipping combine together to greatly reduce costs. (The current cost of international air freight is $11/kg. For a 50kg doll with boxes, air freight cost is estimated at $550. Zlovedoll is the industry’s leader in utilizing the fastest and lowest priced shipping channels available).

1.In-stock Sex Dolls are Cheaper

Zlovedoll ships the most popular sex dolls in bulk (1500-2000 pieces or more!) to US and European warehouses. Such large shipments result in extremely low shipping costs per product. If a single sex doll was shipped individually from China to the U.S. and Europe, it would cost a lot more regardless of being shipped by air or sea!

2. Massively Reduced Delivery Times

Zlovedoll’s in-stock dolls are shipped directly from U.S. and European warehouses.

How do this reduce delivery times? Well, firstly, as in-stock dolls are pre-planned, the manufacturing time needed to produce them has been effectively omitted (Normally, sex dolls are produced only after an order is placed. Usual production times estimate between 3-7 days).

Secondly, the time needed to ship across your order from China to the U.S and the EU has been saved (Normally, dolls that are shipped from China to the U.S. and Europe can take between 3-20 days).

Zlovedoll has warehouses in the United States, Germany, Spain, Australia, Japan, and the UK. Only stated countries and the broader EU region can receive in-stock sex dolls.

When you purchase a doll in stock, you will usually receive the doll within 3-7 days if your shipping address is in the US or EU.

Firstly, as in-stock dolls are pre-planned, the manufacturing time needed to produce them has been effectively omitted (Normally, sex dolls are produced only after an order is placed. Usual production times estimate between 3-7 days).

Secondly, the time needed to ship across your order from China to the U.S and the EU has been saved (Normally, dolls that are shipped from China to the U.S. and Europe can take between 3-20 days).

Zlovedoll ships the most popular sex dolls in bulk (1500-2000 pieces or more!) to US and European warehouses. Such large shipments result in extremely low shipping costs per product. If a single sex doll was shipped individually from China to the U.S. and Europe, it would cost a lot more regardless of being shipped by air or sea!

In-stock sex dolls are comprised of best-selling sex dolls produced by different manufacturers. Although Zlovedoll only partners with the best manufactures, quality may slightly different depending on the manufacturer. Generally speaking, issues with quality have not been a problem, however, if you have any doubts or questions kindly contact customer service.

Unfortunately, a disadvantage of in-stock sex dolls is that they cannot be customized. Product customization needs to be determined before production begins. In-stock dolls are best-selling dolls that are pre-planned, pre-produced, and shipped to warehouses across the World prior being purchased.

SERVICE

Zlovedoll has professionally trained pre-sales service personnel dedicated in promptly and accurately answering any of the questions you may have. You can reach out to them by email, telephone, or online chat.

Zlovedoll’s service team can also provide detailed information on your orders status, factory pictures, etc. They are also at your service for all customization questions.

①Our service team will send you pictures of your ordered doll before delivering.

②They will also provide you with a shipment tracking number.

③After you receive your order, if there is any damage caused during delivery, you can contact them at any time and arrange a return or exchange.

PAYMENT

It’s very easy to pay on Zlovedoll. Click here to view payment steps.

Zlovedoll accepts Visa, Mastercard, JCB, AE, and Discovery Card.

Zlovedoll’s website uses SSL encryption to ensure that all information remains private and confidential. Please be assured that your payment is always safe.

1. Poor network signal

If the network is not good and the data cannot be connected normally, the payment will fail. You can change the network or restart the browser, and then try to pay again.

2. Unsupported browser

Some browsers cannot complete the payment normally. It is recommended that you use Google Chrome or Firefox to make the payment. After performing the above two operations, if your payment still fails, please check the next reason.

3. Credit Card Reason

  • Expired credit cards will cause payment failure, please make sure your credit card is valid.
  • Your credit card does not have permission to conduct online, cross-border or overseas transactions, you can call the bank to check the restrictions on your credit card account.
  • Your billing address is different from the information on file with your credit card, which may cause your payment to fail. Please make sure that your billing address and the information on file with your credit card are exactly the same. You can also contact your bank for more help.
  • Due to the unusual nature of the transaction and its amount, some banks or credit/debit card issuers may reject the payment. They may identify it as a high-priced deal and, therefore, a fraudulent transaction. Please call your bank and let them know that you have authorized this transaction. Once they have your confirmation, you should be able to place your order successfully and immediately.
shipping

Yes! For the EU and other countries which have warehouses, all in-stock doll purchases are free of shipping costs and tax. Specifically, these countries include the U.S., U.K, Japan, Australia, and EU countries. Customers ordering from elsewhere will have their orders sent directly from China, by default.

The Logistics companies we partner with include FedEx, DHL, and UPS.

Our sex dolls are produced in Shenzhen, Guangdong, China. Shipping primarily from China, Japan, and the USA, depending on the final destination.

No, sex dolls cannot be shipped to countries or regions where they are banned. These countries include Middle Eastern Islamic countries and Turkey.

You can click here to view the full list of shippable locations. Caution! Be on the lookout for sites which claim they can ship to prohibited areas. Usually, they are scam sites.

Normal shipping takes 25 to 30 days. In a rush? Faster air fright deliver is available but is more costly.

No shipping charges, we offer free shipping worldwide.

Due to the impact of Covid-19, Zlovedoll currently only provides tax-included services to users in the United States, and users in other regions are responsible for their own tariffs.

Yes, we use secure and well packaged shipping cartons without any marks and logos for delivery. You are the only one aware of the delivery!

If your sex doll arrives with any damage or quality issues, please contact us immediately at [email protected]. If it is caused by any negligence from us, we will return or exchange it free of any extra charges.

For more detailed information, please check our “Shipping and Returns“.

RETURN

If your sex doll arrives damaged or defected, please contact us immediately at [email protected]. If we determine such issues were due by our own negligence, we will return or exchange free of any extra charges.

For more detailed information, please check our “Shipping and Returns“.

order

Don’t worry, the purchase details will not be shown on your bill or bank account.

Sometimes the confirmation email is mistaken for spam. If you haven’t received our email for a long time, please check your junk mailbox.

If you have checked the spam mailbox and there is still no confirmation letter, don’t worry, please send an email to [email protected], we will help you solve the problem as soon as possible.

Yes, once your doll is ready for shipment, the tracking number will be emailed to you.

Sorry, we will not be able to modify the order details after placing an order.

Or you can apply to cancel the order within 2 hours, after canceling you can place a new order.

You can customize the hairstyle, eye color, finger and toe color, areola color, vagina color, etc. of the sex doll for free in the options on the right when you buy the sex doll.

If you want to customize a sex doll exactly according to your own ideas, please check our custom sex doll page. We provide advanced customization services to help you realize your dreams.

Yes, you can cancel the order. However, orders can only be cancelled within the first 24 hours. If you cancel the order within 2 hours, you will get a full refund; if you cancel the order within 6 hours, you get 80% of the fee and if you cancel the order within 24 hours, you get a 60% refund.

Please contact customer service to explain the situation, and the customer will help you cancel the order.

In Zlovedoll, you will receive all purchased sex doll, artificial wigs, underwear, heating rods, blankets, gloves, vaginal douche, combs. You can also choose more accessories for sex dolls in the sex doll shop.

Other Questions

Yes, the head and body of your sex doll can be easily detached and reattached.

Also, the eyes, wig, and vagina can also be swapped out and replaced. Removable vaginas can be purchased separately.

Assembly is simply! Align the screw with the hole in the head then screw in accordingly. Now, align the head with the holes on the body and screw on until stable.

Yes, you can separately purchase different eyes with different colors. To learn more on how to replace your eyes, please refer to the picture below.

Fixed vaginas are built into the doll and look more life-like, similar to that of a real woman. Once fixed, they are not removable.

The inserted vagina is tube-shaped and can be inserted into or removed from a doll of similar skin color.

Regarding between the choice of the two, if you place more importance on life-like features the fixed vagina option is for you. If, however, you place more importance on convenience the inserted vagina would be your preferred choice as it is removable and easier to clean after use. Most of our customers choose the fixed vagina.

SEX DOLL KNOWLEGDE

Our sex dolls are all made of medical-grade TPE and silicone. Their skeleton is made of ergonomic alloy (EVO skeleton), and their makeup is hand or machine painted. Zlovedolll cooperates with the most famous manufacturers in the industry, and we have rigorous quality control on every step of doll production with the attitude of being responsible for you and your doll, always putting quality first. Our products are free of grease, odor, or deformation, so you can just purchase them without worry.

The sex doll has a built-in metal skeleton that can make all the actions that a real human can do. And the new EVO skeleton can also simulate human shrugs, making sex dolls more realistic and bringing you a better experience.

For a more specific scope of activities, please refer to the figure below.

Pictures on the Zlovedoll website are portrait pictures of the doll, and due to factors such as lighting and post-processing, there might be slight differences between the doll you receive and the picture. If you want to see the most realistic photos of the doll, please contact customer service.

Please contact us for more detailed photos and videos.

Yes, the raw materials we use are medical-grade TPE and silicone; no use of secondhand TPE. All products are subject to rigorous safety tests before shipment, so you can just rest assured when enjoy your doll.

The normal lifespan of a sex doll is 2 to 10 years, depending on how often you use it and whether it is properly maintained and stored. To learn more about use, proper maintenance and storage, click here.

Please use a water-based lubricant that is safe for you and your sex doll’s skin. Avoid oil-based, petroleum-based and silicone-based lubricants that can damage the skin.

TPE sex dolls and silicone sex dolls have their own characteristics. Make an informed decision,  click here to learn more.

You can use all four body parts! The mouth, anus, vagina, chest, but please note for sex dolls of 65cm-100cm in height only the vagina can partake in sexual intercourse due to height constraints.

First, prepare the following items:

  • Non-alcoholic wet wipes
  • Mild liquid soap or antibacterial soap
  • Vaginal irrigator (Provided)
  • Hair dryer
  • Water
  • Soft cloth
  • Soft towel

PROCEDURE

1. First, remove excess lubricant or body fluids with a non-alcoholic wet tissue.
2. Then rinse the vagina with the vaginal irrigator. After rinsing, make sure to wipe off any moisture with a soft cloth.
3. Remove the wig of the doll. The wig needs to be cleaned separately.
4. Mix liquid soap/soap with warm water at a ratio of 1:5. Take a cloth, soak it within the warm soapy water and wipe the body clean.
5. After initial wipe down, rinse the body again with just warm water. Make sure to have ready a dry cloth to wipe the joints around then neck area completely dry.
6. Follow by drying the rest of the body with a soft towel.
7. To further dry, use a hair dryer to blow the body with a cool wind.

It is recommended that you clean the vagina after each use. The sex doll must be cleaned once every 2-3 weeks. For more detailed of cleaning, please click here to view.

(1)Firstly, avoid using your doll in places with high humidity or direct sunlight.

(2)For storage, it is recommended to wrap your love doll with a white blanket, soft white bedcover, or simply use its shipping carton which is designed as a storage blanket alternative. Once wrapped, store in its original posture, like how it arrived from the factory. Please note, if you store the joints of the doll in a curved position for a long period of time skin wrinkles may develop.

If you have other questions, you can contact us through the contact form below, and we will help you solve the problem.

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