Zlovedoll has warehouses in the United States, European Union, UK, and Canada. Only stated countries can receive in-stock sex dolls.

Depending on your location, you will typically receive the doll within 3-7 days.

1. No Production Wait Time
Stock dolls are pre-manufactured, whereas custom dolls typically require 3-7 days for production.

2. Shipped Directly from Local Warehouses
Stock dolls are shipped directly from warehouses in the US, EU, UK, and Canada, eliminating the 5-30 days required for shipping from China, ensuring faster delivery.

In Stock sex dolls Select the most popular sex dolls (1500-2000 pieces or more!) shipped in bulk to US, EU, UK, and Canada warehouses, significantly reducing the shipping cost of individual products. In contrast, shipping individually from China, whether by air or sea, costs more.

All the in stock sex dolls will be quality tested after production, please feel free to buy. If you have any questions after receiving the goods, please feel free to contact our customer service.

Unfortunately, in stock sex dolls cannot be customized. Stock sex dolls are pre-produced and shipped to warehouses around the world based on market demand and cannot be adjusted to individual needs.

1. Order confirmation
After your order is completed, we will send you factory photos of the sex doll, and we will ship it after you confirm that it is correct.

2. Logistics Update

After delivery, you will receive an email with a tracking number. You can check the logistics information through this link, or you can consult our online customer service to know the latest status of the goods.

3. Handling Of Transportation Damage Issues
After receiving the goods, if there is any damage during transportation, you can contact us at any time and we will assist you in solving the problem as soon as possible.

* For problems such as product damage, loss, and delivery delays, we provide clear compensation standards to ensure your worry-free shopping experience. To view detailed compensation standards, please click here.

Credit Card

You can pay for sex dolls with Stripe. Stripe supports credit card payment (Visa/Mastercard/AE/Discover/JCB/DC), wallet payment (Apple Pay, Google Pay, Microsoft Pay), bank transfer and other payment methods.

(Learn more about Stripe payment options, click here.)

Installment

Afterpay: A trusted installment payment method that allows you to shop first and pay later, using advanced encryption technology to ensure transaction security. (*Available for U.S. customers only)

Klarna: A leading installment payment service, offering flexible and secure payment plans, widely used in Europe, with fast and transparent checkout. (*Available for customers in Germany, Austria, the Netherlands, Belgium, Finland, Switzerland, Sweden, Norway, Denmark, France, Italy, Portugal, Spain, the United Kingdom, and Poland only.)

(Learn more about Afterpay/Klarna, click here.)

Zlovedoll’s website uses SSL encryption to ensure that all information remains private and confidential. Please be assured that your payment is always safe.

1. Poor network signal

If the network is not good and the data cannot be connected normally, the payment will fail. You can change the network or restart the browser, and then try to pay again.

2. Unsupported browser

Some browsers cannot complete the payment normally. It is recommended that you use Google Chrome to make the payment. After performing the above two operations, if your payment still fails, please check the next reason.

3. Credit Card Reason

• Expired credit cards will cause payment failure, please make sure your credit card is valid.
• Your credit card does not have permission to conduct online, cross-border or overseas transactions, you can call the bank to check the restrictions on your credit card account.
• Your billing address is different from the information on file with your credit card, which may cause your payment to fail. Please make sure that your billing address and the information on file with your credit card are exactly the same. You can also contact your bank for more help.
• Due to the unusual nature of the transaction and its amount, some banks or credit/debit card issuers may reject the payment. They may identify it as a high-priced deal and, therefore, a fraudulent transaction. Please call your bank and let them know that you have authorized this transaction. Once they have your confirmation, you should be able to place your order successfully and immediately.

The Logistics companies we partner with include FedEx, DHL, and UPS.

Our sex dolls are produced in Shenzhen, Guangdong, China. Shipping primarily from China and the USA, depending on the final destination.

Sex dolls cannot be shipped to prohibited countries/areas. Countries /areas that ban sex dolls include India, Turkey, South Korea, Africa, and Middle Eastern countries, etc.

You can click here to view the full list of shippable locations. Caution! Be on the lookout for sites which claim they can ship to prohibited areas. Usually, they are scam sites.

We can ship to 7 Southeast Asian countries: Thailand, Cambodia, Vietnam, Myanmar, Singapore, Malaysia, Indonesia.

Thailand, Cambodia, Vietnam, Myanmar, Singapore, and Malaysia can only choose double-clearance air freight.

Indonesia can only choose double-clearance tax package sea transport.

During transportation, the shipping company may record the volumetric weight/declared weight based on their internal policies, which can result in a discrepancy between the weight shown in the tracking information and the actual weight. This is a common practice in the logistics industry and does not affect the actual contents or quantity of your package.

Rest assured, you will receive your complete sex doll as ordered.

The specific delivery time is determined by the recipient’s address, usually 30-35 days. Please note that there will be unforeseen delays due to Covid-19 or force majeure.

The following countries will have longer delivery times due to distance, ship schedules and other issues.

Canada, Australia, UK: 40-55 days.
New Zealand: 60-75 days

EXPEDITED DELIVERY options are available for quicker delivery.

Expedited delivery ships your order via air (not by sea). Estimated time of delivery is between 5-7 days.

No shipping charges, we offer free shipping worldwide.

( But if the doll you ordered is more than 168cm tall or the package weight is more than 60kg, the doll is an oversized or overweight item, and an additional fee will be charged ($100-$150). Please understand that the cost will be borne by the customer.)

Due to the impact of Covid-19, Zlovedoll currently only provides tax-included services to users in the United States, and users in other regions are responsible for their own tariffs.

Yes, we use secure and well packaged shipping cartons without any marks and logos for delivery. You are the only one aware of the delivery!

Due to the delay in the courier company’s system, the logistics information will generally be updated within 48 hours after delivery. After receiving the tracking number, please wait patiently, and check the logistics information after 48 hours.

If you still cannot find the logistics information within 72 hours, please contact the online customer service or send an email to [email protected], we will contact the express company to solve the problem. (Working Hours: (NY) Fri-Tue 17:00—24:00)

(Please note: Regular Shipping will be carried by ship or rail, and logistics information cannot be inquired during transportation. Only when the goods arrive in your country and UPS or FedEx receives your goods, can you check the logistics information with the tracking number. )

Sometimes the confirmation email is mistaken for spam. If you haven’t received our email for a long time, please check your junk mailbox.

If you have checked the spam mailbox and there is still no confirmation letter, don’t worry, please send an email to [email protected], we will help you solve the problem as soon as possible.

Yes, once your doll is ready for shipment, the tracking number will be emailed to you.

If you would like to change your sex doll options, please contact our Live Chat or email us and tell us which options you would like to change. (Working Hours: (NY) Fri-Tue 17:00—24:00)

The option can be changed if the sex doll has not been produced. If the sex doll has already started production, the option cannot be changed.

You can customize the hairstyle, eye color, finger and toe color, areola color, vagina color, etc. of the sex doll for free in the options on the right when you buy the sex doll.

If you want to customize a sex doll exactly according to your own ideas, please check our custom sex doll page. We provide advanced customization services to help you realize your dreams.

A full refund will be issued for cancellations made within 2 hours after order, excluding credit card processing fees. An 80% refund will be issued for cancellations made within 6 hours after order, excluding credit card processing fees. An 60% refund will be issued for cancellations made within 6~24 hours after order, excluding credit card processing fees. Orders older than 24 hours are non-refundable.

( * Please note that refunds typically take 3-10 business days to be returned to your account. The exact time of arrival depends on your bank. )

Please contact customer service to explain the situation, and the customer will help you cancel the order.

In Zlovedoll, you will receive all purchased sex doll, artificial wigs, underwear, heating rods, blankets, gloves, vaginal douche, combs. (Please note that different brands of sex dolls may have slight differences in gifts, please refer to the gifts you actually receive.)

You can also choose more accessories for sex dolls in the sex doll shop.

Assembly is simply! Align the screw with the hole in the head then screw in accordingly. Now, align the head with the holes on the body and screw on until stable.

Yes, you can separately purchase different eyes with different colors. To learn more on how to replace your eyes, please refer to the picture below.

Fixed vaginas are built into the doll and look more life-like, similar to that of a real woman. Once fixed, they are not removable.

The inserted vagina is tube-shaped and can be inserted into or removed from a doll of similar skin color.

Regarding between the choice of the two, if you place more importance on life-like features the fixed vagina option is for you. If, however, you place more importance on convenience the inserted vagina would be your preferred choice as it is removable and easier to clean after use. Most of our customers choose the fixed vagina.

The sex doll has a built-in metal skeleton that can make all the actions that a real human can do. And the new EVO skeleton can also simulate human shrugs, making sex dolls more realistic and bringing you a better experience.

For a more specific scope of activities, please refer to the figure below.

Pictures on the Zlovedoll website are portrait pictures of the doll, and due to factors such as lighting and post-processing, there might be slight differences between the doll you receive and the picture.

If you’d like to see doll factory photos, check out our “SEX DOLL FACTORY PHOTOS” page.

Yes, the raw materials we use are medical-grade TPE and silicone; no use of secondhand TPE. All products are subject to rigorous safety tests before shipment, so you can just rest assured when enjoy your doll.

The normal lifespan of a sex doll is 2 to 10 years, depending on how often you use it and whether it is properly maintained and stored. To learn more about use, proper maintenance and storage, click here.

Please use a water-based lubricant that is safe for you and your sex doll’s skin. Avoid oil-based, petroleum-based and silicone-based lubricants that can damage the skin.

TPE sex dolls and silicone sex dolls have their own characteristics. Make an informed decision,  click here to learn more.

You can use all four body parts! The mouth, anus, vagina, chest.

First, prepare the following items:

• Non-alcoholic wet wipes
• Mild liquid soap or antibacterial soap
• Vaginal irrigator (Provided)
• Hair dryer
• Water
• Soft cloth
• Soft towel

PROCEDURE

1. First, remove excess lubricant or body fluids with a non-alcoholic wet tissue.
2. Then rinse the vagina with the vaginal irrigator. After rinsing, make sure to wipe off any moisture with a soft cloth.
3. Remove the wig of the doll. The wig needs to be cleaned separately.
4. Mix liquid soap/soap with warm water at a ratio of 1:5. Take a cloth, soak it within the warm soapy water and wipe the body clean.
5. After initial wipe down, rinse the body again with just warm water. Make sure to have ready a dry cloth to wipe the joints around then neck area completely dry.
6. Follow by drying the rest of the body with a soft towel.
7. To further dry, use a hair dryer to blow the body with a cool wind.

It is recommended that you clean the vagina after each use. The sex doll must be cleaned once every 2-3 weeks. For more detailed of cleaning, please click here to view.

(1)Firstly, avoid using your doll in places with high humidity or direct sunlight.

(2)For storage, it is recommended to wrap your love doll with a white blanket, soft white bedcover, or simply use its shipping carton which is designed as a storage blanket alternative. Once wrapped, store in its original posture, like how it arrived from the factory. Please note, if you store the joints of the doll in a curved position for a long period of time skin wrinkles may develop.