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We have collected popular questions and answered them. You can browse related modules to find the answers to the questions.

About order

You can pay by credit card, but please make sure your credit card belongs to Visa, JCB, or Mastercard.

Our website uses SSL encryption to ensure that all data passed between the web server and the browser remains private and complete. Please be assured that your payment is always safe.

Don’t worry, the purchase details will not be shown on your bill or bank account.

Sometimes the confirmation email is mistaken for spam. If you haven’t received our email for a long time, please check your junk mailbox.

If you have checked the spam mailbox and there is still no confirmation letter, don’t worry, please send an email to, we will help you solve the problem as soon as possible.

Yes, once your doll is ready for shipment, the tracking number will be emailed to you.

Sorry, we will not be able to modify the order details after placing an order.

Or you can apply to cancel the order within 2 hours, after canceling you can place a new order.

You can customize the hairstyle, eye color, finger and toe color, areola color, vagina color, etc. of the sex doll for free in the options on the right when you buy the sex doll.

If you want to customize a sex doll exactly according to your own ideas, please check our custom sex doll page. We provide advanced customization services to help you realize your dreams.

1. Poor network signal

If the network is not good and the data cannot be connected normally, the payment will fail. You can change the network or restart the browser, and then try to pay again.

2. Unsupported browser

Some browsers cannot complete the payment normally. It is recommended that you use Google Chrome or Firefox to make the payment. After performing the above two operations, if your payment still fails, please check the next reason.

3. Credit Card Reason

  • Expired credit cards will cause payment failure, please make sure your credit card is valid.
  • Your credit card does not have permission to conduct online, cross-border or overseas transactions, you can call the bank to check the restrictions on your credit card account.
  • Your billing address is different from the information on file with your credit card, which may cause your payment to fail. Please make sure that your billing address and the information on file with your credit card are exactly the same. You can also contact your bank for more help.
  • Due to the unusual nature of the transaction and its amount, some banks or credit/debit card issuers may reject the payment. They may identify it as a high-priced deal and, therefore, a fraudulent transaction. Please call your bank and let them know that you have authorized this transaction. Once they have your confirmation, you should be able to place your order successfully and immediately.

If your payment still fails, please contact us and we will help you solve the problem.

Yes, you can cancel the order. However, orders can only be cancelled within the first 24 hours. If you cancel the order within 2 hours, you will get a full refund; if you cancel the order within 6 hours, you get 80% of the fee and if you cancel the order within 24 hours, you get a 60% refund.

In the order history list on personal page, you can cancel the order by clicking the “Cancel” button of the item you ordered.

In Zlovedoll, you will receive all purchased sex doll, artificial wigs, underwear, heating rods, blankets, gloves, vaginal douche, combs. You can also choose more accessories for sex dolls in the sex doll shop.

About shipping

The Logistics companies we partner with include FedEx, DHL, and UPS.

Our sex dolls are produced in Shenzhen, Guangdong, China. Shipping primarily from China, Japan, and the USA, depending on the final destination.

We cannot ship sex dolls to countries or regions where sex dolls and child sex dolls are prohibited. You can click here to view the full list. If a sex doll website claims that sex dolls can be shipped to countries where sex dolls are prohibited, you should be vigilant to prevent being scammed.

Depending on the country or region of delivery, shipping typically takes 7 to 15 days.

No shipping charges, we offer free shipping worldwide.

Due to the impact of Covid-19, Zlovedoll currently only provides tax-included services to users in the United States, and users in other regions are responsible for their own tariffs.

Yes, we use secure and well packaged shipping cartons without any marks and logos for delivery. You are the only one aware of the delivery!

If your sex doll arrives with any damage or quality issues, please contact us immediately at If it is caused by any negligence from us, we will return or exchange it free of any extra charges.

For more detailed information, please check our “Shipping and Returns“.


All of our products are made of medical-grade TPE and silicone, the skeleton uses an ergonomic alloy/EVO skeleton, and the sex doll makeup is made by hand or machine spray. Our products produce no oil, no smell, and no deformation.

As a sex toy that directly touches the skin, we always put the product quality in the first place, so you can rest assured to buy our products.

The sex doll has a built-in metal skeleton that can make all the actions that a real human can do. And the new EVO skeleton can also simulate human shrugs, making sex dolls more realistic and bringing you a better experience.

For a more specific scope of activities, please refer to the figure below.

Yes, there is no doubt that all our sex doll photos are taken 100% real.

Yes, our raw materials used are medical-grade TPE and Silicone that will pass a rigorous safety test before leaving the factory so you can use it with confidence.

The normal lifespan of a sex doll is 2 to 10 years, depending on how often you use it and whether it is properly maintained and stored. To learn more about use, proper maintenance and storage, click here.

Please use a water-based lubricant that is safe for you and your sex doll’s skin. Avoid oil-based, petroleum-based and silicone-based lubricants that can damage the skin.

The sex doll is assembled by the head and body, so the head of the sex doll is detachable.

In addition, the wig and eyes of the sex doll can also be replaced. If you buy a removable vagina, the vagina can also be replaced.

First, align the screws with the holes on the head and rotate, then align the head with the holes on the body, and rotate the head until it is stable.

Yes, you can buy sex doll eyes of different colors to replace. For the replacement steps, please refer to the picture below.

  • The fixed vagina makes the sex doll look like a real woman, with the vagina built into the doll.
  • The removable vagina is a tube that can be inserted into or removed from the doll with a similar skin color. The tube is fixed in place.

Regarding the choice of the two, if you focus on realism, you can choose a fixed vagina. If you want to make it easier to clean after use, you can choose a removable vagina. Most of our customers will choose fixed vagina, you can choose according to your needs.

TPE sex dolls and silicone sex dolls have their own characteristics, click here to view detailed information to help you make a choice.

You can use four parts: mouth, anus, vagina, chest, but please note that sex dolls of 65cm-100cm can only use the vagina due to their short height.

First please prepare the following items:

  • Non-alcoholic wet wipes
  • Mild liquid soap or antibacterial soap
  • Vaginal irrigator (Provided)
  • hair dryer
  • water
  • Soft cloth
  • Soft towel


1. First remove excess lubricant or body fluids with a non-alcoholic wet tissue.
2. Then rinse the vagina with a vaginal irrigator. After rinsing, wipe off the moisture with a soft cloth.
3. Remove the wig of the sex doll. The wig needs to be cleaned separately.
4. Mix liquid soap/soap and warm water in a ratio of 1:5, soak a soft cloth with the mixed liquid, and wipe the sex doll’s body.
5. Then rinse the body of the sex doll with warm water. Take care not to let water get into the neck joint when rinsing.
6. After rinsing, dry the sex doll with a soft towel.
7. Use the cold wind of a hair dryer to further dry sex dolls.

Then you have completed the cleaning of the sex doll. It is recommended that you clean the vagina after each use. The sex doll must be cleaned once every 2-3 weeks.

For more detailed steps of cleaning dolls, please click here to view.

  • Avoid use in places with high humidity or direct sunlight.
  • It is recommended to place it on a white blanket or soft bed, or wrap it in a shipping carton with a dedicated storage blanket, and store it in the posture as arrived. Please note that if you store each joint in a curved state for a long time, it may cause skin wrinkles.

If you have other questions, you can contact us through the contact form below, and we will help you solve the problem.

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