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FREQUENTLY ASKED QUESTIONS

About Shipping

The courier companies we partner with include FedEx, DHL and UPS

Our sex dolls are produced in Shenzhen, Guangdong, China. Shipping originates from China, Japan, and the USA, depending on the final destination.

Since adult sex toys are prohibited in some countries, we cannot deliver our products to India, Pakistan, Korea, the United Arab Emirates and Thailand

Depending on the country or region of delivery, shipping typically takes 7 to 15 days.

No shipping costs, we offer free shipping worldwide.

In addition to the cost of buying sex dolls, you do not need to pay any other costs, Zlovedoll promises no other hidden costs.

Yes, we use secure and well packaged shipping cartons without any marks and logos for delivery. You are the only one aware of the delivery!

If your sex doll arrives with any damage or quality issues, please contact us immediately at sales@zlovedoll.com. If it is caused by our negligence, we will return or exchange it free of charge.

About order

You can pay by paypal or credit card, if you encounter problems in payment, please feel free to contact our online customer service.

Don’t worry, the purchase details will not be shown on your bill or bank account.

Sorry, we will not be able to modify the order details after placing an order.
Or you can apply to cancel the order within 2 hours, after canceling you can place a new order.

Yes, you can cancel the order. However, orders can only be cancelled within the first 24 hours. If you cancel the order within 2 hours, you will get a full refund; if you cancel the order within 6 hours, you get 80% of the fee and if you cancel the order within 24 hours, you get a 60% refund.

In the order history list on the personal page, you can cancel by clicking the “Cancel” button of the item you want to cancel.

About SEX DOLL

You can have sex with sex dolls in three ways: vagina, anus, and mouth.

Yes, there is no doubt that all our sex doll photos are taken 100% real.

Yes, all of our raw materials use medical grade TPE and silicone, and will pass the safety test before leaving the factory, you can use it with confidence.

The normal lifespan of a sex doll is 2 to 10 years, depending on how often you use it and whether it is properly maintained and stored. To learn more about use, proper maintenance and storage, click here.

  • The fixed vagina makes the sex doll look like a real woman, with the vagina built into the doll.
  • The removable vagina is a tube that can be inserted into or removed from the doll with a similar skin color. The tube is fixed in place.

Regarding the choice of the two, if you focus on realism, you can choose a fixed vagina. If you want to make it easier to clean after use, you can choose a removable vagina. Most of our customers will choose fixed vagina, you can choose according to your needs.

TPE sex dolls and silicone sex dolls have their own characteristics, click here to view detailed information to help you make a choice.

First please prepare the following items:

  • Non-alcoholic wet wipes
  • Mild liquid soap or antibacterial soap
  • Vaginal irrigator (Provided)
  • hair dryer
  • water
  • Soft cloth
  • Soft towel

1. First remove excess lubricant or body fluids with a non-alcoholic wet tissue.
2. Then rinse the vagina with a vaginal irrigator. After rinsing, wipe off the moisture with a soft cloth.
3. Remove the wig of the sex doll. The wig needs to be cleaned separately.
4. Mix liquid soap/soap and warm water in a ratio of 1:5, soak a soft cloth with the mixed liquid, and wipe the sex doll’s body.
5. Then rinse the body of the sex doll with warm water. Take care not to let water get into the neck joint when rinsing.
6. After rinsing, dry the sex doll with a soft towel.
7. Use the cold wind of a hair dryer to further dry sex dolls.

Then you have completed the cleaning of the sex doll. It is recommended that you clean the vagina after each use. The sex doll will be cleaned once every 2-3 weeks.

  • Avoid use in places with high humidity or direct sunlight.
  • It is recommended to place it on a white blanket or soft bed, or wrap it in a shipping carton with a dedicated storage blanket, and store it in the posture when it arrives at the product. Please note that if you store each joint in a curved state for a long time, it may cause skin wrinkles.
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