Shipping And Returns

Notice: To ensure that your package is delivered properly and that you can receive your package within our agreed timeframe, please make sure to enter your address correctly and include all relevant and required information. To ensure timely delivery, please use correct abbreviations, street numbers, building or apartment numbers, route information, etc. If the product is lost or mis-delivered due to incorrect receiving information provided by you, you will be held responsible for the loss.

Production takes place after orders are received, which usually takes 3-7 days depending on the model. Delivery time is 20-25 days depending on your address.

FAST SHIPPING is available for even faster delivery. If this option is selected, dolls will be shipped by air and will be delivered in 7-15 days.

In-stock dolls are available and recommended if you want your sex doll immediately. To save the production and shipping time required for regular dolls, we have produced some best-selling dolls in advance and have shipped them to our U.S. & European warehouses, reducing the delivery time to only 3-7 days if your address is in the U.S. or EU. ORDER NOW AND GET YOUR SEX DOLL NEXT WEEK!

> Privacy：All shipping containers are 100% confidential, with no logos, text or other identifiable markings.

> Security：All dolls are first wrapped in transparent bags with foam to keep them secured. Another layer of wrapping is done by using a small, soft blanket before the doll is placed in a sealed box. With all of these precautions, your doll will be delivered and your satisfaction is guaranteed!

Our products can be delivered with ease to most of our customers around the world, but due to different countries’ policies, there are some countries and regions that require customers themselves to have customs clearance for us to ship the product. These countries and regions include but are not limited to: Central Asian and Middle East Muslim countries, India, Pakistan, Mexico, Brazil, Argentina, Thailand, Vietnam, Korea, etc. If you have any questions, please email us at sales@zlovedoll.com.

FedEx, DHL or UPS are our shipping partners depending on the destination.

We provide free shipping worldwide, you don’t need to pay any freight.

Due to the impact of Covid-19, Zlovedoll currently only provides tax-included services to users in the United States, and users in other regions are responsible for their own tariffs.

(*Except for Switzerland, Britain, Norway, other European countries provide tax-included services.)

Once your order has been placed, our customer service representatives will contact you to confirm the order details and the correct shipping address. At this point, we start production. Several comprehensive inspections of your doll are completed before shipping. You will receive an email alert containing a tracking number so you can monitor shipping until you receive your purchase.

> Regular Orders

A full refund will be issued for cancellations within 2 hours, excluding credit card processing fees. An 80% refund will be issued for cancellations made within 6 hours, and again, excluding credit card processing fees.

>Customized Orders

All dolls produced based on “custom requirements” of customer cannot be cancelled, refunded or exchanged.

Each doll is subject to thorough inspections prior to shipping. If you notice any issues with your order upon arrival, please contact sales@zlovedoll.com immediately. If the doll has original defects of any kind or damage that occurred during shipping, all brand new dolls can be replaced or returned for free. In the event damage of any kind due to use, no returns or exchanges will be available. As stated before, any custom dolls cannot be returned or exchanged.