Enjoy Prompt Service!

Notice: To ensure your package is delivered safely and within the agreed upon timeframe, please make sure your address is inputted correctly and includes all relevant and required information. To ensure timely delivery, please use proper abbreviations and correct street, building, and apartment numbers.

* In the event your product is lost or mis-delivered due to incorrect delivery information, any losses will be borne solely by the purchaser.

> PRODUCTION TIME

Production takes place after an order is received. Depending upon the model, all orders are usually completed within 3-7 days.

> DELIVERY TIME

The specific delivery time is determined by the recipient’s address, usually 30-35 days. Please note that there will be unforeseen delays due to Covid-19 or force majeure.

The following countries will have longer delivery times due to distance, ship schedules and other issues.

Canada, Australia, UK: 40-55 days.
New Zealand: 60-75 days

EXPEDITED DELIVERY options are available for quicker delivery.

Expedited delivery ships your order via air (not by sea). Estimated time of delivery is between 5-7 days.

ORDER NOW AND GET YOUR SEX DOLL NEXT WEEK

In-stock dolls are available and recommended if you want your sex doll delivered in lightning speed! To reduce production and delivery time, Zlovedoll organizes and stocks its U.S. & European warehouses in advance with some of the best-selling dolls available. For addresses in the U.S. and EU, these preparations reduce the delivery time to only 3-7 days.

Zlovedoll works closely with FedEx, DHL, and UPS.

When your goods are produced and shipped, you will receive an email containing the tracking number and logistics query URL.

Once your order has been placed, Zlovedoll’s customer service representatives will contact you to confirm your order and shipping details. Production then begins! Quality Inspections are carried out on all orders before shipping. You will receive an email containing a tracking number allowing you to monitor its progress all the way to your doorstep.

> Privacy: All shipping containers are 100% confidential, with no logos, text, or other identifiable markings.

> Security: All dolls are wrapped in foam filled transparent bags to keep them secure. An extra layer of wrapping is applied by using a small, soft blanket. All dolls are placed into a sealed shipping box. With these precautions, your doll will be delivered confidentially and safely.

Zlovedoll provides free shipping worldwide. You are not burden with freight costs.

( But if the doll you ordered is more than 168cm tall or the package weight is more than 60kg, the doll is an oversized or overweight item, and an additional fee will be charged ($100-$150). Please understand that the cost will be borne by the customer.)

Due to the impact of Covid-19, Zlovedoll currently only provides tax-included services to users in the United States. Purchasers in other regions may be responsible to cover additional tax and tariff costs charged by their residing country.

(*Regular shipping in European countries provides double-clearance tax package services.)

Zlovedoll products can be delivered with ease to most customers around the world. However, some countries and regions require customers to complete custom clearance requirements by themselves.

These countries and regions include, but are not limited to, Central Asian and Middle Eastern Muslim countries, India, Pakistan, Mexico, Brazil, Argentina, Thailand, Vietnam, Korea. If you have any questions, please email us at [email protected].

Due to the geographical location of the country and other reasons, the countries below can only be shipped through the designated shipping channels.

• Thailand, Cambodia, Vietnam, Myanmar, Singapore, and Malaysia can only choose double-clearance air freight.
• Indonesia can only choose double-clearance tax package sea transport.

Sex dolls are prohibited in India, Turkey, South Korea, Africa, and Middle Eastern countries, and we are sorry that we cannot ship to these countries/areas.

> Regular Orders

A full refund will be issued for cancellations made within 2 hours after order, excluding credit card processing fees. An 80% refund will be issued for cancellations made within 6 hours after order, excluding credit card processing fees. An 60% refund will be issued for cancellations made within 6 hours after order, excluding credit card processing fees. Orders older than 24 hours are non-refundable.

>Customized Orders

All dolls that are re-modeled and customized according to customer requirements are non-cancellable.

Each doll is thoroughly inspected before shipping. If you find any problems when the sex doll arrives, please contact [email protected] within 24 hours after signing for it with relevant pictures and videos, we will help you to solve the problem.

• If the package is severely damaged, you should file a claim with the carrier after receiving the package. We will arrange a refund or replacement depending on the severity of the damage to the doll. For minor damage, a repair kit will be provided.
• On the premise that there is no problem with the goods and the package has not been opened, the goods can be returned within 3 days of receipt. (Shipping costs are borne by the customer)

If you want a refund or return the package, please email us to negotiate.

• No return or exchange for re-modeled and customized orders.

If you apply a refund requtst . Money will be return back to your account within 7-15 days after we agreed.