You can pay by credit card, but please make sure your credit card belongs to Visa, Mastercard, AE, Discover, or UnionPay.
Our website uses SSL encryption to ensure that all data passed between the web server and the browser remains private and complete. Please be assured that your payment is always safe.
Don’t worry, your purchase details will not be shown on your bank statement.
1. Poor Network Signal
If the network is not good and the data cannot be connected normally, the payment will fail. You can change the network or restart the browser, and then try to pay again.
2. Unsupported Browser
Some browsers cannot complete the payment normally. It is recommended that you use Google Chrome to make the payment. After performing the above two operations, if your payment still fails, please check the next reason.
3. Credit Card Reason
- Expired credit cards will cause payment failure, please make sure your credit card is valid.
- Your credit card does not have permission to conduct online, cross-border or overseas transactions, you can call the bank to check the restrictions on your credit card account.
- Your billing address is different from the information on file with your credit card, which may cause your payment to fail. Please make sure that your billing address and the information on file with your credit card are exactly the same. You can also contact your bank for more help.
- Due to the unusual nature of the transaction and its amount, some banks or credit/debit card issuers may reject the payment. They may identify it as a high-priced deal and, therefore, a fraudulent transaction. Please call your bank and let them know that you have authorized this transaction. Once they have your confirmation, you should be able to place your order successfully and immediately.
Hope the above information is helpful to you. If you have any questions during payment, please contact our online 24/7 customer service for help, or contact us through email, and we will try our best to help you solve the problem.